Seeking offers a video chat feature to allow users to communicate on video.

In order to enable or disable the feature please go to:

Please click on the menu option by clicking on your profile photo icon.

Click on settings

Click Photo and Video permissions

Click Enable or Disable accordingly

If a user has enabled the video chat feature, in the message thread you will see the camera icon. Please click the camera icon in order to begin the video chat.

**Please keep in mind pop-ups will need to be enabled in order to video chat**

**Unfortunately, we cannot accept American Express for non-USD payments at this time, but we can process the payment manually through another payment processor. Please contact support for further instructions**

Please make sure your credit/debit card information such as card number, expiration date, and CVV code is correct, wait 15 minutes, and try your payment again. If you’re still unable to make a successful payment, please contact your card issuer and ask them if they can allow your next attempt to go through. Please note that if your bank tells you that they’ve put the declined payment through, you would still need to wait 15 minutes and try your payment again, because they cannot approve a previously declined payment.

You may also want to try a different credit card that allows international payments.

It also might be helpful to authorize the following countries to allow our processors to take your payment: United States, Hong Kong, Netherlands and Cyprus.

Most likely, we encountered a billing error with the payment information you have saved on the site.

Seeking premium subscriptions have a 24 hour grace period where we attempt to re-bill your account. If 24 hours pass with no successful payments, your account will be downgraded to standard. We will still attempt payment a number of times past this date.

If you’ve experienced this, we highly recommend you check your billing information, contact your bank if there are any issues, and reach out to customer support.

We recently discovered that members were having trouble using the Facebook verification when using the mobile browser. Unfortunately, the verification system is not yet optimized for mobile browser, but it is available when using the Desktop version of the site. We recommend either hopping onto your closest computer and using a desktop browser, or taking advantage of the “Request Desktop Site” feature on your phone.

For iOS:

Safari: Tap and hold the Refresh icon in the URL bar and you’ll see a popup at the bottom of the page with the option to “Request Desktop Site”. You can also tap on the Share icon (square with an up arrow). Next, on the bottom row of activities, swipe across until you see “Request Desktop Site”.

Chrome: Tap on the 3 dot icon located at the top right corner of your screen and you’ll see “Request Desktop Site”.

For Android:

Tap on the 3 dot icon located at the top right corner of your screen and you’ll see “Request Desktop Site”.

When looking at your membership, there are a couple of things that are important to remember. All of our memberships are standardized to 30 and 90-day memberships. We understand that this can be confusing as the number of days in a month varies. The reason we standardized this is to ensure all members receive a fair amount of time. All memberships are listed on the Upgrade page with the exact amount of time you will receive.

It is also important to note that all of our membership expirations are based on the time it was purchased. For example, if you purchase a membership at 2 p.m., it will expire at 2 p.m. on the last day.

On our website

You may deactivate your account by following these instructions:

Log into your account

Click on your username/thumbnail in the top right corner

Select Settings from the drop-down menu

On the bottom of the page, click the “Deactivate or Delete Account” link.

Choose which option you would like.

** Note: We do not refund Premium memberships. By permanently deleting your account, you will lose any unused time left on your Premium account. **

On our mobile app

Log into your account

Click on the menu option at the bottom right-hand side of the app

Select Settings

On the bottom of the page, click the “Disbale or Delete Account” selection.

Click the appropriate option and select your reason why

NOTE: Once you deactivate or delete your account, your profile will be removed from search and will no longer be viewable by other members. If you choose the delete option, your profile information will be removed and no longer available, and you must sign up again as a new customer if you want to use our website. We will retain certain data for analytical purposes and record-keeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take actions we deem necessary to protect the integrity of our Services or our users, or take other actions otherwise permitted by law.

Please contact us for more information.

Please be patient, photos and profiles enter the approval process in the order they were received. This usually takes 24-48 hours, however if the site is experiencing a high volume, this process may take longer. If your profile or photos are taking longer, please visit your account Profile and make sure every section is 100% complete, including your email activation.

NOTE: If a section is complete, there will be a green check mark next to it. If you are not a Premium Member, and have not completed all required sections, your profile and/or photo(s) will not be able to enter the approval process.

Yes, please be sure that:

Your prepaid card is Visa or Mastercard brand. We do not recommend Amex branded prepaid cards.

Your prepaid card is fully activated by following the instructions enclosed with the card (if applicable).

You use the same zip code as you registered with your card during the checkout process.

You use a valid name and do not use a name such as “Gift Card”.

You use a valid address.

You use a valid phone number.

For assistance with making a payment, please contact support for further instructions.

Please send us a screenshot of the email receipt that was sent to you by iTunes or Google Play regarding your membership purchase. We can also locate GooglePlay purchases by using the GPA order number. You can email this information from your account email address to: support@seeking.com

If your account was suspended, a hold was placed due to suspicious account activity. Your profile and photos will be saved, but you will not be able to use the site, and other members will not be able to view your profile. Messages sent to your account will still be received, but cannot be accessed unless the suspension is fully reviewed and granted by Customer Support. Reasons for account suspension can include:

Reports by other members about your profile or conduct

Abusive, vulgar or sexually explicit language

Asking for money up front or in advance of your date

Using our site as an escort, or using the Service to solicit clients for an escort service

Using our site to promote, solicit, or engage in prostitution

Promoting or advertising a business

Selling pictures, videos or cam sessions

Soliciting passwords, bank information or other personal identifying information for commercial or unlawful purposes from other users

Posting any false, misleading, or inaccurate content about yourself and/or your profile

Having multiple active accounts

Creating a profile if you are under the age of 18

Posting or sending material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under 18

You have disputed a payment that appears as “W8TECH_*SA”, “W8TECH_*SE”, “W8TECH SA 775-4504856 NV”, “W8Tech.com*SA”, “W8TECH.COM*SE”, “W8TECH_*SE”, “W8TECH SA LAS VEGAS NV 775-450-4856”, “w8tech* 775-450-4856“, “W8TECH SE 775-450-4856 US”, “W8 Tech Limited”, “W8 TECH LIMITED 775-450-4856 US” on your credit card statement

NOTE: We reserve the right to suspend accounts for any reason whatsoever, as outlined in our terms and conditions.

As a Successful Member, to be able to read your responses, check your inbox, and send messages, you will need to upgrade your account to a Premium Membership.

As an Attractive Member, all you need is a fully approved profile and a public photo to start messaging.

We only allow a limited number of date of birth changes. If you have hit this limit, and are unable to change your date of birth, please send an email to customer support by using the button at the bottom of this page, and tell us what your date of birth should be changed to. Be sure to include the email address associated with your account.

Seeking now allows pausing of your current membership, this is so that you can take a break and come back to enjoy your Membership features. You have the ability to pause for 30, 60 or 90 days!

To pause your auto-renewing subscription:

Navigate to your Settings page by clicking on your username in the top right corner then choosing Settings from the drop-down menu that appears.

You will see the Membership and Billing option on the left-hand side of the page.

Click Cancel Membership. Here you can find the ability to cancel the membership or pause the membership.

Click below to pause your membership renewal for 30, 60 or 90 days.

Human trafficking involves the use of force, fraud, or coercion to obtain some type of labor or commercial sex act. It can happen in any community and victims can be any age, race, gender, or nationality. Traffickers might use violence, manipulation, or false promises of well-paying jobs or romantic relationships to lure victims into trafficking situations.

According to federal law, any minor under the age of 18 engaging in commercial sex is a victim of sex trafficking, regardless of the presence of force, fraud, or coercion.

If you believe you are a victim of human or sex trafficking or may have information about a potential trafficking situation, please contact the National Human Trafficking Hotline at (888) 373-7888 or via SMS “BEFREE”/233733 (Text “HELP” or “INFO”).

To report suspected human trafficking to Federal law enforcement, please call (866) 347-2423.

If you or someone you know is in immediate danger, please call 911.

Please visit https://www.seeking.com/p/anti-sex-trafficking/ for more information.

Standard Attractive Membership:

Must have at least one public profile picture and an approved profile to read or send messages.

Use search

View visitors and favorites lists

Premium Attractive Membership:

Can communicate without a public profile photo

Can communicate without an approved profile

Priority over Standard Members in profile/photo approval process

Featured in search

Featured on the login page

Can hide last login date and time

Can hide last login country

Can have up to 3 profile locations

Ability to share your Wishlist

Can see if a member has read their message

Can see which members are Standard or Premium

Access to advanced search filters such as: Net Worth, Income, and Lifestyle Budget

Activation emails may take a few minutes, please be patient. Please check your spam/junk mail folder for the activation email. Occasionally email providers will automatically mark our messages as spam. If you do not see an activation email in your spam/junk folder, please contact Customer Support with an alternate email address so we can change it to the email associated with your account.

Gmail users: If the activation email is not in your inbox, please check your Social, Promotion, Spam, and Updates folders in your Gmail Inbox.

Standard Successful Membership:

Use search

View visitors and favorites lists

Premium Successful Membership:.

Send and receive messages

Featured on the member dashboard

Can communicate without a public profile photo

Can communicate without an approved profile

Priority over Standard Members in profile/photo approval process

Hide profile from search

Hide online status

Hide last login country

Save custom search filters

Can have up to 3 profile locations

Can see if a member has read their message

Can see which members are Standard or Premium

As a Standard (free) Attractive Member, you are able to use Seeking 100% free of charge, however, you must always complete the below three steps in order to send messages and favorite members.

1. Your profile must be 100% complete. Please visit your profile and make sure there’s a green checkmark next to each profile section.

2. Your profile must be approved. Please be patient, this may take 24-48 hours during peak times.

3. You will also need an approved public photo. Only Premium members can communicate without a public photo.

You can reset your password HERE. Be sure to input the email address you used to create your account.

Tip: Check your spam/junk mail folder if you do not see a prompt password reset email. Occasionally, email providers will automatically mark our messages as spam.

The profile review process may take up to 24 hours, so any messages sent from the new account to other accounts may be delayed until the profile is approved.

Please send a detailed description of what you’re seeing, what device you are using to access the site (make and model of your device), which operating system you are using (Windows, Mac OS, iOS (iPhone), Android, etc.), and which internet browser you are using (Google Chrome, Internet Explorer, Firefox, Safari, Dolphin, etc.). Where possible, please include a screenshot of the issue or error message. Send this information to Customer Support and we will be glad to assist.

Click the ellipsis (three dots) on the user’s profile, next to the Favorite button, and click on ‘Report Member’. Pick the appropriate reason from the list and provide a clear description of the violation. Additionally, you may also block the member which will prevent them from communicating with you and from seeing your profile.

IMPORTANT: If a user has threatened you or committed an act of violence or theft, please contact your local law enforcement agency. Also, report the member from their profile or your conversation with them as described above.

If you signed up with the wrong account type, please contact Customer Support and let us know which account type you would like.

NOTE: If you need to change your gender preference, click on your username in the top right-hand corner, then click “Your Profile.” From there you can select “Basic Info” and change your setting of what you are looking for.

Unfortunately, the option to restore messages is not available. We only allow the temporary “Restore” option that shows immediately after deleting a message.

The benefits of Diamond Membership include:

Up to 20X more responses from Attractive Members

Featured prominently on Attractive Members’ dashboards

Diamond badge makes you stand out across the site

Includes all benefits of a Premium membership

These features will help Attractive members know you’re serious.

As a Standard (free) Attractive Member, Your 10 free messages will be applied to Standard Successful Member accounts that have an approved profile and at least one approved public photo.

Note: The free messages cannot contain contact information of any kind and are moderated to ensure this information isn’t passed along. Upgrading to a Premium Membership will allow you to send contact information freely without restriction, as well as being able to read the replies to any of your messages.

To be upgraded to a Premium Attractive Member, you must have a completed and approved profile, uploaded an approved public photo, and your account email address must match your university email address. Usually these email addresses end in .edu.

If your university email address ends in something other than .edu, and if after changing the email address associated with your account, if does not automatically upgrade your account after activation, please contact Customer Support with your university email address and we will check to see if your university email address qualifies for the upgrade.

To change the email address on your account, login to your account. Select “Settings” from the drop-down menu, then select the “Edit Email” option and follow the prompts.

Please check your university email account for a new account activation email. (It may be in your spam/junk folder.)

Your upgrade will be reflected after you activate your newly changed university email address.

Note: Please refer to your university’s policy regarding use of their email system. They may have specific usage restrictions and consequences.

At this time, we are only able to offer background checks to members located in the United States. OptimumScreening is currently our processor and because of that, we are limited to their service zones. We’re sorry for the inconvenience.

Currently, we are not offering members the ability to search by username. Our development team is working on improving the keyword search feature to produce more refined results. We greatly appreciate your patience in this matter!

Simply log into your deactivated account to reactivate. You will then be sent a reactivation email. Click the activation link in it and your account will automatically become restored.

What do the icons next to the messages mean on the App?

One grey check mark indicates that account is currently inactive.

Two grey check marks indicate that message has been sent and delivered but still unread.

Two red check marks indicate that message has been read.

For Standard Members (app only):

The lock symbol indicates you must upgrade to a Premium Membership to see if the message has been read.

What do the icons next to the messages mean on the website?

When a message is delivered, there will be a curved arrow next to the message.

At the top of the site you will see a link that says “Interests” with a heart next to it. This is where you can view who has viewed your profile, who has favorited you, and who you have favorited.

A heart is located on every member’s profile. When the heart is gray () you have not favorited that user. When the heart is red () you have favorited that user.

**Favorites and views will be deleted after 180 days**

To edit your preferences, click on your username in the top right-hand corner, then click “Your Profile.” From there you can select “Basic Info” and change your setting of what you are looking for.

NOTE: If you want to change yourself from an Attractive Member to a Successful Member or vice-versa, please contact Customer Support and let us know which account type you would like.

As a Standard (free) Attractive Member, To block a member: Click the ellipsis (three dots) on the user’s profile, next to the Favorite button, and click on ‘Block (username)’. Blocking is PERMANENT and will prevent the member from communicating with you and from seeing your profile.

IMPORTANT: If a user has threatened you or committed an act of violence or theft, please contact your local law enforcement agency. Also, report the member from their profile or your conversation with them.

Finding the right Successful Member for you is a process that probably won’t happen overnight, but if you’re willing to put in some time and have patience, we’re confident that you’ll eventually find the right person for you.

Please keep in mind that the more you log in, the more detailed your profile is, and the more photos you have, the more views, favorites, and responses you will receive. Update your profile with more information about yourself and the relationship you’re looking for, uploading more photos and messaging more members. Be more pro-active in your search by breaking the ice with as many members as you can.

If you have an issue that is not explained in our FAQ sections, please contact Customer Support by clicking on the “report an issue” button at the bottom of this page. We will reply within 24-48 hours.

Note: We do not offer customer support via telephone at this time.

If you have disabled push notifications on the mobile app, that will prevent new message notifications. Please re-enable push notifications in “Settings”, “Notifications” to resolve the issue.

For an optimized experience on Seeking, you will need to update your browser! Listed below are instructions on how to update each browser type:

Google Chrome – Version 34+

https://www.google.com/chrome/

Internet Explorer – Version 11+, Edge

https://www.microsoft.com/en-us/download/internet-explorer-11-for-windows-7-details.aspx

Mozilla Firefox – Version 24+

https://www.mozilla.org/en-US/firefox/new/

Apple Safari – Version 8+

https://support.apple.com/en-us/HT204416

Android OS – Version 5.0+

Go to your system settings to upgrade your Android OS

For Attractive Members, the wishlist is a Premium feature where you can add some of your favorite items like handbags, jewelry, or shoes that you want your Female or Male Successful Member to purchase as gifts for you. You can view your wishlist by going to the top right-hand corner of the page and selecting My Wishlist. Once redirected, select Manage Wishlist.

For Generous Members, you will only be able to buy gifts for Premium Attractive Members that have chosen to display their wishlist on their profile. Once you open up the wishlist, you will be taken to a page that features her favorite must-have items.

When you purchase a gift for a member, you will receive a message in your inbox on Seeking that the user has redeemed the gift. If you haven’t yet received that message, then they may not have redeemed their gift.

If you have not received an Administrator message telling you that they have redeemed the gift, then they have not done so. This will be the only message you receive from us indicating that your gift has been accepted. However, if within the next 14 days (or so) the recipient does not redeem the gift, your funds will be automatically refunded and you will receive an email.

For assistance, please reach out to support@getrealgifts.com.

Seeking is not currently available on the AppStore. Unfortunately, Apple will not allow us to make updates to the app, which means we’re not longer able to maintain the level of security and privacy that we know you value. While we are not aware of any immediate risks, the longer Apple blocks our attempts to update the iOS app. The greater the risk becomes. As such, while you’ve previously been able to use the app if you had already downloaded it before, you will notice it no longer works.

However we’ve been working on making Seeking just as easy for you to use. Just login through a browser on your device and follow the onscreen instructions.